The policy: This privacy policy notice is served by Vivienne Head, located at 100 Hungate Street, Aylsham, Norfolk, NR11 6EA, under the website; [www.viviennehead.co.uk]. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information through the business and while you browse or use this website. If you do not agree to the following policy you may wish to cease viewing / using this website, and or refrain from submitting your personal data to us.

Policy key definitions:

• "I", "our", "us", or "we" refer to the business, Vivienne Head.
• "you", "the user" refer to the person(s) using this website.
• GDPR means General Data Protection Act.
• PECR means Privacy & Electronic Communications Regulation.
• ICO means Information Commissioner's Office.
• Cookies mean small files stored on a user’s computer or device.

Key principles of GDPR:

Our privacy policy embodies the following key principles; (a) Lawfulness, fairness and transparency, (b) Purpose limitation, (c) Data minimisation, (d) Accuracy, (e) Storage limitation, (f) Integrity and confidence, (g) Accountability.

Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful bases.

• We are exempt from registration in the ICO Data Protection Register because we only process personal data for core business purposes (i.e. staff administration, accounts or records, or advertising, marketing and public relations in connection with our own business activity).

• Lawful basis: Consent
  Where our purpose for processing is: Enabling contact with customers.
  Which is necessary because: We need to reply to customers’ queries submitted via our website contact form.
  We process your information in the following ways: Should you contact us via the website contact form, your name, email address, telephone number (optional) and message will be emailed to us (as you would expect). This information is kept private. We will store this information within our own email system so that we are able to respond to you. We will respond via email or telephone to queries submitted via our website contact form, but we do not use submitted information for any other purpose.
  Data retention period: We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists.
  Sharing your information: We do not share your information with third parties.
  

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If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.

Under the GDPR your rights are as follows. You can read more about your rights in details here;

• the right to be informed;
• the right of access;
• the right to rectification;
• the right to erasure;
• the right to restrict processing;
• the right to data portability;
• the right to object; and
• the right not to be subject to automated decision-making including profiling.

You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.

We handle subject access requests in accordance with the GDPR.

We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website and to record or log whether you have seen particular messages that we display. Social media interactions may also place cookies on your device / computer hard drive.

Some cookies are required to enjoy and use the full functionality of this website.

We use a cookie consent system which allows you to accept the use of cookies. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.

Cookies that we use are;

We do not store in a database any data submitted by users. Contact information will remain within our email system in order that we can respond to you via email or telephone, but that’s it.

We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.

Our website does not contain adverts, sponsored links or affiliate links.

You might find external links to non-sponsored/affiliate third-party websites on our website. This privacy notice does not apply to your use of a third party site.

We do not send email marketing messages through an EMS (email marketing service provider).

• Overview of the GDPR - General Data Protection Regulation
• Data Protection Act 2018
• Privacy and Electronic Communications Regulations 2003
• The Guide to the PECR 2003
• Twitter Privacy Policy
• Facebook Privacy Policy
• Google Privacy Policy
• Small business GDPR policy template

Privacy Notice Policy Base: v.4.1 Dec 2018 - Made available without liability by Jamie King, Website management services.